SERVICE
We service and repair the full spectrum of heating and air conditioning equipment: heat pumps and air conditioning (whether air-to-air or water source), gas and oil furnaces and boilers, water heaters, and modular/mobile home HVAC units. All our service vehicles are equipped with GPS systems for accurate response and our vans are fully stocked with most parts for quick and efficient replacements. Our service technicians are highly trained, NATE certified, and here to serve you 24 hours a day, 7 days a week. Our Service Dispatcher is in the office Monday through Friday to assist you, and we have an after-hours answering service to handle your emergency calls. Our Service Department and after-hours service are both reached by calling our regular office number (757) 442-6083.

MAINTENANCE
Just like automobiles, our heating and cooling equipment needs routine maintenance. To ensure fuel-efficient and trouble-free operation, your system requires regular maintenance, or as we call it, a "tune-up." Thornton Services offers an Energy Savings Program that allows you to pay for the maintenance in advance with tune-ups every 6 to 12 months depending on your type of equipment. We also give you the option to call in and schedule a tune-up whenever you want to. We also offer Extended Warranties for your complete peace of mind.

• Lower utility bills
• Longer equipment life
• 15% discount on service repairs
• Priority customer status
• No overtime charges
• Professional tune-up and safety check
• Reminder service when it is time for your tune-up

Precision Tune-Ups Include:

• Clean and adjust burner assembly 
• Clean ignition assembly
• Clean heat exchanger or elements
• Monitor flue draft
• Test starting capabilities
• Test safety controls
• Clean or replace air filters
• Clean and adjust blower components
• Measure for correct air flow
• Tighten electrical connections
• Measure volts/amps
• Lubricate all moving parts
• Adjust thermostat calibration
• Clean evaporator coil if accessible
• Clean condenser coil
• Clean condensate drains
• Measure temperature difference
• Apply protective coating to outside unit

Extended Warranty Benefits:

• Peace of mind
• No unexpected out-of-pocket expenses
• Repair/Replace option allows consumer to apply repair cost toward purchase price of new equipment
• Protection against inflation (parts, labor and refrigerant)
• Trane dealer assigned to customer agreement has up-to-date knowledge of equipment and service techniques
• Optional Extended Warranty is transferable to subsequent homeowners should the original owner sell their home
• Cost effective as compared to other Extended Warranties (i.e. appliances, consumer electronics, automobiles)

Service & Maintenance

James White performs routine maintenance
on a Heat Pump.

Kevin Buckley stocks
his Service van.

PJ Evans programs
a  thermostat.